Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (203) 453-5267 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Appliance Department Return Policy


**This Return Policy only applies to major appliances**


We are committed to your satisfaction. Before purchasing an appliance, we encourage you to take advantage of our sales teams’ expertise, to help you choose the right product for your project. This will eliminate situations where you purchase a product that does not meet your needs. We are happy to provide appliance specifications to your contractors and designers, or to arrange for a measurement, to ensure that the appliances you order will fit your space.

If you are not satisfied with your appliance purchase, please contact your salesperson.

Please inspect all deliveries promptly. All damages, including cosmetic damage, must be reported within 48 hours of delivery.

Defective and damaged appliances will be repaired or replaced in accordance with the manufacturer’s warranty. NOTE: Most manufacturers require a service call to diagnose the problem. See your product guide or ask your salesperson for warranty details. Damage caused by customer use or mishandling by a customer’s contractor/installer may not be covered by warranty.

Appliance returns will only be considered for products in their original, sealed packaging. Appliances that have been used, installed or where installation was attempted are not returnable. A restocking fee of up to 40% will be charged for returns, at the discretion of management. Any returned products must be free of any cosmetic damage. Labor charges, including delivery and installation, are non-refundable. Customers are responsible for shipping charges incurred when returning a product.

Air conditioners and dehumidifiers are not returnable once the box is opened. Damaged or defective air conditioners and dehumidifiers will only be exchanged for the same model.

Special order and custom appliance orders are non-refundable once the order is placed and finalized. Payment in full is required to place a custom order.

Refunds for returned appliances will only be made in the same tender as the original purchase. Credit and debit card refunds will only be made to the card used for the original purchase. Note that debit card refunds may require the card to be presented in person, to prevent fraud. Cash purchases over $200 will be refunded in the form of a check. Refunds for check purchases are only available after 10 business days from the date of purchase.

By placing an order with Page Hardware & Appliance Co., the you thereby agree to the above terms and conditions. In addition, you authorize your credit card company to abide by these terms. We reserve the right to cancel orders at any time.



Hardware Return Policy


**This Return Policy does not apply to major appliances**


Cashiers may request a customer’s full name, address, and phone number on all returns.

Hardware/housewares items purchased from Page Hardware that are returned within 60 days from the date of purchase with the original receipt/invoice are eligible for a full refund in the original tender or an even exchange. All other returns will receive store credit or even exchange ONLY. We reserve the right to refuse returns after 60 days.

Returns without a receipt receive store credit in the amount of the item’s lowest sale price.

Refunds for check purchases are only available after 10 business days from the date of purchase.

Refunds for cash purchases over $200.00 may be issued as store credit or by check within 10 business days of the return date.

Refunds for purchases made with a credit card or debit card will only be credited to the card used to make the purchase, unless approved by a manager. Notify the cashier if the original card used is no longer valid.

Refunds on purchases made with a Page Hardware Gift Card will be issued in the form of a Page Hardware gift card.

PLEASE NOTE: Coupons and coupon values are not refunded if items on the sales receipt/invoice are returned. Item value will be pro-rated to account for coupon discounting.

Items returned must be in new, unused condition, including all original packaging, manuals, and accessories. Exceptions will be made for damaged or defective merchandise.

Page Hardware will not accept the return or exchange of any item if the UPC code has been crossed out, removed from the packaging, or otherwise permanently altered.

Page Hardware reserves the right to test merchandise before accepting a return claimed as defective.

After 30 days, to return a damaged or defective item, please contact the manufacturer directly!
All small electronics and cordless items are only returnable with a manager’s approval, and a 15% restocking fee may be charged.
Special Order deposits become non-refundable if the product is not picked up within 10 days of its arrival. Also, a 15% restocking fee may be charged on all returned Special Orders.

Returns are not accepted on customized products including but not limited to:
-Tinted Paint
-Cut Glass, Plexi-glass, rope, chain, tubing, wire, pipe, or wooden dowels
-Re-keyed Locks



PRIVACY POLICY:

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY:

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

SHIPPING POLICY/DELIVERY POLICY:

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. Boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

SHIPPING AND HANDLING COSTS:

Costs for these services will be determined at the time of purchase or shipment.