Store Policies, Terms and Conditions
Appliance Department Return Policy
**This Return Policy only applies to major appliances**
We are committed to your satisfaction. Before purchasing an appliance, we encourage you to take advantage of our sales teams’ expertise, to help you choose the right product for your project. This will eliminate situations where you purchase a product that does not meet your needs. We are happy to provide appliance specifications to your contractors and designers, or to arrange for a measurement, to ensure that the appliances you order will fit your space.
If you are not satisfied with your appliance purchase, please contact your salesperson or you can reach us here.
Defective and damaged appliances Please inspect all deliveries promptly. All damages, including cosmetic damage, must be reported within 48 hours of delivery. We will take care of any damage caused by our delivery team.
Defective and damaged appliances will be repaired or replaced in accordance with the manufacturer’s warranty. NOTE: Most manufacturers require a service call to diagnose the problem. See your product guide or ask your salesperson for warranty details. Damage caused by customer use or mishandling by a customer’s contractor/installer may not be covered by warranty.
Damaged or defective air conditioners and dehumidifiers will only be exchanged for the same model.
Appliances that do not meet your needs or expectations Appliance returns will only be considered for products in their original, sealed packaging. Appliances that have been used, installed or where installation was attempted are not returnable. A restocking fee of up to 40% will be charged for returns, at the discretion of management. Any returned products must be free of any cosmetic damage. Labor charges, including delivery and installation, are non-refundable after the applicable delivery or installation. Customers are responsible for shipping charges incurred when returning a product.
Air conditioners and dehumidifiers are not returnable once their boxes are opened.
Special order and custom appliance pieces are non-refundable once the order is placed and finalized. Upfront payment in full is required to place a custom order.
Refunds for returned appliances will only be made in the same tender as the original purchase. Credit and debit card refunds will only be made to the card used for the original purchase. Note that debit card refunds may require the card to be presented in person, to prevent fraud. Cash purchases over $200 will be refunded in the form of a check. Refunds for check purchases are only available after 10 business days from the date of purchase.
By placing an order with Page Hardware & Appliance Co., you thereby agree to the above terms and conditions. In addition, you authorize your credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Hardware Return Policy
**This Return Policy does not apply to major appliances**
Cashiers may request a customer’s full name, address, and phone number on all returns.
Refunds for check purchases are only available after 10 business days from the date of purchase.
Refunds for cash purchases over $200.00 may be issued as store credit or by check within 10 business days of the return date.
Refunds for purchases made with a credit card or debit card will only be credited to the card used to make the purchase, unless approved by a manager. Notify the cashier if the original card used is no longer valid.
Refunds on purchases made with a Page Hardware Gift Card will be issued in the form of a Page Hardware gift card.
PLEASE NOTE: Coupons and coupon values are not refunded if items on the sales receipt/invoice are returned. Item value will be pro-rated to account for coupon discounting.
Items returned must be in new, unused condition, including all original packaging, manuals, and accessories. Exceptions will be made for damaged or defective merchandise.
Page Hardware will not accept the return or exchange of any item if the UPC code has been crossed out, removed from the packaging, or otherwise permanently altered.
Page Hardware reserves the right to test merchandise before accepting a return claimed as defective.
After 30 days, to return a damaged or defective item, please contact the manufacturer directly! All small electronics and cordless items are only returnable with a manager’s approval, and a 15% restocking fee may be charged. Special Order deposits become non-refundable if the product is not picked up within 10 days of its arrival. Also, a 15% restocking fee may be charged on all returned Special Orders.
Returns are not accepted on customized products including but not limited to:
- Tinted paint
- Cut glass, Plexi-glass, rope, chain, tubing, wire, pipe, or wooden dowels
- Re-keyed locks
Order Policies
Delivery and Shipping Policy Page Hardware & Appliance Co. does not ship product outside of Connecticut. Connecticut customers should select from delivery or in-store pickup options. Delivery charges will be applied to your order. Orders requiring multiple trips may incur multiple delivery charges. If needed, disposal and installation fees are charged in addition to delivery fees.
You will be contacted within one business day of order completion to arrange delivery or pickup of your online purchase. Special orders and manufacturer backorders may delay your delivery. We cannot deliver to P.O. boxes or unstaffed warehouses. Payment in full must be received prior delivery.
Pickup You will be notified via phone, text, or email when your order is ready for pickup. When you arrive, please visit the appliance department for an appliance order, service desk for a hardware order, or call 203-453-5267 for curbside pickup.
Order Status You may check the status of your order at any time by calling 203-453-5267 or by emailing saleshelp@pagehardware.com.
Order Cancellation You may cancel your order at any time prior to pick up or delivery. Special orders and custom orders are non-refundable once the order is placed and finalized. A restocking fee may apply to cancelled regular stock orders. Delivery, installation, or labor charges may not be fully refundable on cancelled orders.
Payment The following credit cards are accepted as payment for online orders: Visa, Mastercard, Discover, American Express.
Upfront payment in full is required to place a special order or custom order. Payment in full is required prior to delivery or pickup.
Sales Tax In-state orders will be charged 6.35% sales tax. Orders shipped outside of Connecticut will not be charged sales tax. Out-of-state customers are responsible for paying use tax on these purchases, in accordance with their state laws. Note that Page Hardware & Appliance Co.’s policy prohibits shipping product outside of Connecticut.
Privacy Policy
Your privacy is important to us. You may visit our website anonymously. We collect information from you only when you register on the site, place an order, sign up, fill out a form, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in other site features. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. Credit card information is processed by a third-party processor. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Some searches on pagehardware.com direct users to acehardware.com to make purchases. Activity occurring on acehardware.com is bound by the terms and conditions of acehardware.com.
We may use the information we collect to personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested, to allow us to better service you in responding to your customer service requests, to quickly process your transactions, and to administer a contest, promotion, survey or other site feature.
The privacy policy will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our policy at any time and the policy should be reviewed periodically. Your continued use of the service after we post any modifications to the policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the privacy policy.